Shipping Policy

At Mata Mata Turtle Shop USA, we specialize exclusively in the safe and secure shipping of Amazonian and Orinoco Mata Mata turtles. All live turtle orders are shipped via overnight delivery directly to your doorstep for a flat rate of $49.99, regardless of the quantity ordered.

Example: Whether you order a single Mata Mata turtle or multiple turtles, the shipping cost remains the same at $49.99.

Important Notes:

  • If a product is on sale and the customer wishes to order more than five turtles, additional shipping rates may apply.

  • All live turtle deliveries require a signature upon arrival. If no one is available at the delivery address, you may request to have the package held at your local FedEx facility for pickup.

Order Processing & Tracking:

  • Orders placed Sunday through Wednesday ship the following day.

  • Orders placed Thursday through Saturday ship the following Monday.

  • A tracking number will be emailed to you the evening your order ships (typically by 8 PM EST).

Packaging & Safety:

Our turtles are packaged by experts with years of experience in shipping live animals. Each box is:

  • Insulated for maximum temperature control.

  • Equipped with cryopacks, heat packs, or ice packs depending on the season and weather conditions.

  • Securely packed to ensure the safe arrival of your turtle.

Inventory & Availability:

We update our website regularly to reflect current availability of Mata Mata turtles. However, due to high demand, stock may sell out quickly. In rare cases where your order cannot be fulfilled, we will notify you immediately.

Shipping Restrictions:

  • We cannot deliver to P.O. Boxes.

  • We ship nationwide across the U.S., except Hawaii.

  • No shipments occur on major U.S. holidays (New Year’s Day, Independence Day, Memorial Day, Labor Day, Thanksgiving, and Christmas).

Wildlife Compliance:

We fully comply with all federal, state, and local wildlife laws. Mata Mata turtles will never be shipped where prohibited. Customers are responsible for knowing and complying with their state’s turtle ownership laws before placing an order.

Cancellation Policy:

Orders can be canceled prior to shipment with no issue. Once a turtle has shipped, however, cancellations are not possible and refunds will not be issued. A 10% restocking fee applies to all canceled orders.